We Protect Your Information
By using Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from the Program;
By limiting access to your personal information to only those authorized parties that have a "need to know";
Please review our full policy below for more details.
HOW DOES THE PROGRAM COLLECT AND USE MY INFORMATION?
The Program may collect and use your personal information to respond to your requests for Program financing, respond to your requests to access Program resources, or to provide you with information about products or services that may be of value to you. Certain personal information the Program collects about you may be publicly available via government records, telephone books, and other widely available media (i.e. the Internet).
INFORMATION YOU PROVIDE
The Program collects the personal information you provide when you:
Use our planning tools;
Apply for a Program financing;
Register with the Program;
Participate in a promotion or online survey; or
Contact Program Representatives with a question or suggestion
When you use our planning tools we collect information including email address, Program financing you may be considering, interest rate, and financing terms. We use this information to provide you email communications that you may have requested.
CONTACTING THE PROGRAM
When you contact the Program with a question or suggestion we collect your name, email address, and telephone number. We only use personal information we collect to respond to and/or resolve your question or concern.
MONITORING AND RECORDING TELEPHONE CALLS
The Program may monitor and/or record telephone calls for security and customer service purposes. Please be aware that by calling the Program you consent to having your phone call monitored or recorded.
When accessing the Program website, we may give you the option of submitting general information, for purposes related to providing you with new energy or water efficiency or renewable energy products or financial services that may be of value to you. Certain information must be provided at the time you submit your request for a financial service or product.
INFORMATION COLLECTED FROM OTHER SOURCES
The Program may also collect information about you from the following sources:
Consumer reporting agencies: We may receive information regarding your credit history and other public information from consumer-reporting agencies. We use this information to process and approve your Program application, to verify your identity, and to offer you Program products that may be of interest to you.
Outside sources: We may request and/or receive information regarding you, your property, or your proposed or installed Eligible Products, from others who may or may not have relationships with you, in order to process and approve your Program application. The Program uses this information to verify eligibility for the Program financing or to verify representations you make in your application or funding request.
We use technology to:
Gather technical information from your Web browser (IP address, operating systems);
Set persistent cookies on your computer; and
Use "action tags" or invisible tracking "gifs" on our systems (to collect anonymous information about your navigation throughout the Program website).
THIRD PARTY ADVERTISEMENT
The Program does NOT use third party advertising companies to provide advertisements or allow third party advertisers to track your browsing activities on the Program website for their own purposes.
DOES THE PROGRAM SHARE MY PERSONAL INFORMATION WITH THIRD PARTIES?
The Program may share your personal information:
With companies involved in the Program financing process—Examples: Property valuation companies and credit reporting agencies are a necessary part of the Program financing approval process. Therefore, we must provide some of your information to these companies in order to process your request for a Program financing. Additionally, because the Program may use a third party to process and/or service contractual assessments that secure repayment of Program financing provided to you (a “Program Assessment”), we may provide your information to a company who provides such services. In addition, the Program may sell bonds secured by your Program financing and we will need to provide your information to service providers involved in this activity.
With companies that perform services on our behalf—Examples: We sometimes use service providers to assist us with specific processes or functions such as identity verification, distributing emails, or processing automatic assessment payments that you may have requested as part of your Program financing. Some of these processes may be performed by a service provider located overseas.
With companies that make Eligible Improvements or install Eligible Products—Examples: We may share your contact information with companies that are registered with the Program and offer services and/or products that are eligible for financing under the Program. If you wish to opt out and not have your information shared with companies that install Eligible Products, please contact us by email (info@AllianceNRG.com).
With government entities—Examples: We may share your information with municipalities, counties, joint power authorities and the state in which your property is located (collectively “Interested Government Officials”) for the purposes of identifying demand for the Program, identifying environmental and economic benefits created by the Program, and reviewing matters related to Program Consumer Protection. If you wish to opt out and withhold your information from Interested Government Officials, please contact us by email (info@AllianceNRG.com) or phone.
As required by law—Examples: We may need to share your information with law enforcement or government agencies in response to a subpoena, a state or federal audit or other similar circumstances. Additionally, the law requires that all Program financing agreements be recorded with the local county recorder's office. The Program website may link you to other companies' websites that offer services that may be of interest to you. These companies do not obtain any specific information about you or your transaction on the Program website. You may also access the Program website from another company's website. We may collect Web traffic statistics from you and other consumers' Web browsers, and we may share this aggregated information with outside companies to assist them with assessing the effectiveness of their website content. No personal information is shared in this aggregated information.
DOES THE PROGRAM USE AN OVERSEAS SERVICE PROVIDER?
The Program’s service centers are located in the United States.
CAN I ACCESS MY INFORMATION?
At present, you can access your information by contacting Program Representatives by phone.
PROGRAM FINANCING APPLICATIONS
You may view your disclosures, including your application. If you request paper copies of your disclosures when you submit your application, we will send you a paper copy in addition to providing your disclosures electronically.
HOW DOES THE PROGRAM SAFEGUARD MY PERSONAL INFORMATION?
The Program uses a variety of security safeguards to protect your information from loss, misuse, alteration or destruction. For example, you will only be able to access information in your Program account by submitting the username and password you created during registration. We provide access to your personal information to Program employees and other authorized parties on a "need to know" basis. The Program also uses Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from the Program during your session.
HOW LONG WILL MY INFORMATION BE STORED?
We maintain electronic and hardcopy Program financing application information for funded, closed and withdrawn financings for a period of seven years in accordance with federal and state laws.
WHO CAN I CONTACT FOR PRIVACY RELATED ISSUES?
You can contact us by mail at: Attn: Compliance Department, AllianceNRG Program, 6401 Congress Ave Suite 200, Boca Raton, FL 33487 or by email at Info@AllianceNRG.com